![]() "We are sorry for the behaviour of our customer care agent, we have terminated the agent for their negligence towards our diverse culture. Responding to the backlash on Twitter, Zomato said the agent had been sacked, posting with the Tamil greeting 'Vanakkam'. So it is very common that everybody should know Hindi little bit," the customer care executive told Vikash. "For your kind information, Hindi is our national language. ![]() He attached screenshots showing the insensitive comments. Tagged me a liar as he didn't know Tamil," he wrote. Also takes lesson that being an Indian I should know Hindi. Customer care says amount can't be refunded as I didn't know Hindi. "Ordered food in zomato and an item was missed. ![]() Hashtag "Reject_Zomato" became a top trend when a user, flagged an unpleasant exchange with the agent.Ĭustomer Vikash alleged that when he called to report a missing item from the food he had ordered, he was told by customer care that it can't be done as "I didn't know Hindi". Zomato founder Deepinder Goyal added, "Tamil Nadu, We love you". Hours later, the food delivery app's founder tweeted that the employee had been reinstated and that the "level of tolerance and chill" needs to be much higher in the country. In a row over a food order that went viral, Zomato today sacked an agent after a customer from Tamil Nadu said he was told to "learn Hindi" when he sought a refund.
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